FAQ's

I cannot make outgoing calls on my VoIP line why? I am using a DECT Phone and Base Unit
If you are using the N300 base unit and a Gigaset portable Dect handset please check the following: 1. Can you get an IP address from your handset?...
Tue, 12 Sep, 2017 at 4:50 AM
I can receive calls OK on my VoIP line but I cannot make any outbound calls why? Using a Gigaset Dect phone
Please login to your Gigaset web interface settings  - click here to see how to do this.  When logged into the Gigaset Base Station web interface ...
Fri, 2 Sep, 2016 at 12:36 AM
I cannot pick up an incoming call on my Dect phone, why?
We need to set up the call pick up function where (dependent on the model of phone you are using and the firmware version) you can dial *8 followed by...
Tue, 12 Sep, 2017 at 4:50 AM
My Dect phone is flashing Base what does this mean?
Usually this happens when you first set up your Gigaset Dect phone and Base Station. Normally after a minute or so the handset will register with the Base S...
Mon, 12 Mar, 2018 at 10:44 PM
Gigaset DECT Phone Displaying 'Error Message Base 1' or 'No Base' why?
Usually this happens when you first set up your phone and base station, normally after a minute or so the handset will register with the base station.  ...
Thu, 11 Aug, 2016 at 9:05 PM
Gigaset DECT Portable Phone: 'Fixed line in use' or 'Via fixed line' error message
Please follow these instructions below to resolve this issue: 1. Access the Settings on your handset by selecting the central button on you...
Wed, 10 Aug, 2016 at 12:45 AM
Dect Phone has stopped ringing - why?
If your phone has stopped ringing - you will see on the display a bell icon with a cross through it. To re-activate the ring please press and hold the s...
Tue, 12 Sep, 2017 at 8:22 PM
My phone has a weather report displayed on the screen - why? How can I switch this off?
This is a feature called Info Services which can be switched off either by: 1.       Going to the main menu of the phone and accessing the Additiona...
Wed, 17 May, 2017 at 2:14 AM
My Gigaset DECT phone shows that I have voicemail messages and is beeping but I have no voicemail messages, how can I stop this?
1. Follow the step by step instructions contained in this link to find your VoIP IP address enter this into the address bar of a web browser to take you int...
Wed, 17 May, 2017 at 2:15 AM
How do I switch off the on hold music that is played when callers are put on hold or transferred to another line?
You can switch off the on hold music so that the caller will hear silence when they are placed on hold or transferred to another person by following the ins...
Mon, 28 Jan, 2019 at 1:46 AM