Problems Outgoing Calls

Outgoing Call Quality Issues - line breaks up / fades in and out / bad sound / calls cutting off - troubleshooting
Voice breaking up or fading in and out:  Symptom: When I make an outgoing call to a customer, the customer complains that they cannot hear me as my ...
Tue, 4 Jul, 2017 at 12:30 AM
Error message on phone 'No IP Connection' I cannot make outgoing calls but can receive incoming calls
If your phone displays the error message 'No IP Connection' the phone is not picking up a signal from your router that runs your VoIP phone line...
Tue, 4 Jul, 2017 at 4:56 AM
Trying to dial an international number but I am asked for a pin?
Please contact our Support Helpdesk so that we can set up international pin less international dialling for you so that you can make international calls. 
Tue, 9 May, 2017 at 5:34 AM
I cannot make outgoing calls on my VoIP line but I can receive incoming calls, why?
We need to check your Router - what is the make and model as this could be the issue. It could be the way the router is set up with more information we ca...
Wed, 17 May, 2017 at 12:49 AM
Hearing 'All Circuits are Busy' message when making an outbound call?
Typically this means that the number does not exist.  We use multiple providers and in the event that we are unable to complete the call from one pr...
Wed, 17 May, 2017 at 12:50 AM
Hearing 'Your call cannot be completed as dialled’ message when making an outbound call?
Typically this means that the number does not exist.    We use multiple providers and in the event that we are unable to complete the call from one pr...
Wed, 17 May, 2017 at 12:51 AM
When I call a number from my VoIP line I hear a message that the line is not in service but yet I can make the call from my mobile OK, why?
Please confirm if you are able to get through if you dial 141 before the number (this withholds your number) but we need to know if in this instance you can...
Wed, 17 May, 2017 at 12:54 AM
Error message "The number you have dialled is not in service"
 This error will occur if the number is: 1. No longer a live number 2. Not recognised from the way you have entered it inside the contact ...
Fri, 28 Oct, 2016 at 2:39 AM
I have call line identity setup on my lines but why do outgoing calls still shown from another line sometimes?
If you click on the Phone icon inside the CRM system and then into the Call Records page you will see each line that has made the outgoing calls - however...
Fri, 28 Oct, 2016 at 2:29 AM
When trying to dial out from my VoIP phone all I get is a busy-signal. When someone calls the phone it sends them straight to the phones voicemail - why?
One thing this could be is that the Phone has changed the IP Address on the Router and therefore it no longer has the correct ports forwarded to the Phone...
Wed, 17 May, 2017 at 12:59 AM