Troubleshooting

I sent an email campaign out to a tag group with 800 contacts - why has the email only be sent to 715 contacts?
If you do a tag search to find out how many contacts are in the tag group this could be for example 800 contacts.   However it might be that not all con...
Thu, 4 May, 2017 at 12:32 AM
Why was my email campaign marked as 'spam pre-blocked'?
What do to if your email is spam pre-blocked? If you see “spam preblocked”, it means our anti-spam system blocked your email from being sent based o...
Mon, 15 May, 2017 at 11:57 PM
High percentage of emails going into spam? Check your domains IP address is not blacklisted
Is your domains IP address blacklisted? If you have followed the guidance on reducing the chances of your email going into spam folders but yo...
Sun, 16 Apr, 2017 at 10:28 PM
Why does email go into spam in my Outlook account and what can I do?
Outlook has spam filters that spam score any emails received by looking at: Subject line Senders email address Email content  If you receive an...
Mon, 15 May, 2017 at 11:58 PM
Why does email go into spam in my Hotmail account and what can I do?
If an email is filtered as spam inside Hotmail this is because the spam filter has perceived the email to be spam either looking at the subject line or ...
Sun, 16 Apr, 2017 at 10:30 PM
Why has my email campaign failed to all people I emailed?
This looks like the email was pre blocked as it contained what looked like spam.  You should look at re-wording the email (duplicate it first) then re-w...
Wed, 30 May, 2018 at 3:04 AM
Email marked as FAILED has hard bounced but I know the email address is correct - what can I do?
Email marked as FAILED has hard bounced but I know the email address is correct - what can I do?     Valid email addresses can hard bounce for d...
Mon, 15 May, 2017 at 11:59 PM
I sent out an email campaign to some contacts, however on the report statistics it shows this email has gone out to more than the number I sent it to, why?
This is because you have sent an email that has already been sent before.  You have sent this email to a new group of contacts - this has then affected ...
Sun, 16 Apr, 2017 at 11:36 PM
Why can I not see the Report icon inside my email campaigns list?
You will only see the email campaign report icon once you have sent out an email campaign, until the email campaign has been sent you will not see the icon ...
Sun, 16 Apr, 2017 at 11:37 PM
Why are emails to the same domain bouncing?
In the case of bounces to a large number of email addresses at the same domain - it may indicate that your emails are being blocked by the ISPs receiving...
Mon, 17 Apr, 2017 at 12:10 AM