Troubleshooting

Too many new recipients error message when I try and send out an email campaign
Please note: that we have added an extra feature which will prevent clients from sending a campaign if there are too many NEW recipients in the list.   ...
Tue, 29 Jan, 2019 at 3:24 AM
Why is the subject line of my email blank?
Please make sure you are not entering special characters into the subject line of an email campaign such as %, £ etc as the software does not accept these c...
Tue, 29 Jan, 2019 at 3:25 AM
I sent myself a test email campaign and forwarded the email to my colleague but the format is not displaying correctly, why?
You need to send a test to your colleague straight from your email marketing section in the same way you did for yourself except in the pop up window add yo...
Tue, 29 Jan, 2019 at 3:31 AM
I cannot send a test email!
Make sure your email template you have created has an email address in the Senders Email field located on the top right hand side – so that it can recognise...
Tue, 29 Jan, 2019 at 3:32 AM
Why does my senders email address display support@ when I have entered an email address?
Please check the email address you have entered so that you can check you have spelt the email correctly.  If you have used a comma (,) instead ...
Tue, 29 Jan, 2019 at 3:32 AM
I sent a test of my email to Yahoo mail but no images are displaying, why?
This is because you have the settings in your Yahoo mail set to block images.  Here are some instructions on how to unblock images - click here. Now yo...
Sun, 16 Apr, 2017 at 11:49 PM
I do not see a tag group on my tag list of senders inside the send campaign window, why?
This is either because the tag group you wish to send an email campaign out to has not been set up as a global tag - inside Settings, Global Settings, but i...
Mon, 15 May, 2017 at 11:17 PM
I received my test email but I have not been sent my email campaign why?
This is because of the default De-dupe being set - this means that you cannot send the same email more than once to the same person. If you have...
Mon, 15 May, 2017 at 11:18 PM
I want to send out an email campaign and I have scored out email addresses which I do not want to include in my send but when I click on the SEND button nothing happens why?
It is likely that your browser has timed out if you have had this particular Send window open for a long time where you have been scoring out individual ema...
Wed, 1 Mar, 2017 at 12:34 AM
Where do I see emails that have been scheduled to go out inside e-Marketing?
You can view a list of recipients who are to receive a scheduled email campaign, please see the following steps below to find out how:   1. Go to the Repo...
Mon, 15 May, 2017 at 11:22 PM