Troubleshooting

Subject line contains old text that will not remove even though the subject line has been changed inside e-Marketing edit window
If this occurs then the best thing to do is to duplicate your email campaign and then alter the subject line text.  Please follow the steps below: 1. Du...
Mon, 28 Jan, 2019 at 1:58 AM
My email template does not display correctly using html code I pasted into e-Marketing
This will be because of the html code having been pasted into e-Marketing which can result in issues as the html code originally created does not pull over ...
Mon, 28 Jan, 2019 at 1:59 AM
Trying to paste into table into email campaign but format has changed to right justification, why?
In this particular instance the table was copied and pasted from an email from an arabic client.  Any documentation in arabic will justified all the text t...
Mon, 28 Jan, 2019 at 1:59 AM
How do I delete an e-Marketing folder?
To delete a folder make sure you click on the folder name – the font will change blue when you have selected the folder.  You will see you have the ‘del...
Mon, 28 Jan, 2019 at 2:00 AM
How do I change the name of an e-Marketing folder?
Click on the name of the folder you wish to re-name - the font will change blue when you have selected the folder.  You will see an ‘edit folder’ button...
Mon, 28 Jan, 2019 at 2:00 AM
My email template has lots of spacing when I send a test that is not shown inside the Campaign Editor window why?
It depends which email client you are using to view your email when you send a test.  Mac Mail can change the layout with adding more spaces to a campai...
Mon, 28 Jan, 2019 at 1:54 AM
Errors when creating hyperlink to a web page or email address
1. Unable to add a URL Link:  When clicking on the Insert/Edit Link icon on the email campaign tool bar it is NOT displaying the correct pop up box to a...
Mon, 28 Jan, 2019 at 1:53 AM
Using an iPad I am unable to edit my email campaign why?
If you are unable to edit the email campaign please close the campaign editor window and then click on it again to open and it should allow you to edit the ...
Mon, 28 Jan, 2019 at 1:53 AM
How can I set it so that images in an email campaign are always shown when received by a recipient?
This is a setting that can be set up inside the email client – for instance in Outlook there is a link below to set up an unblock of images:   https://su...
Mon, 28 Jan, 2019 at 1:52 AM
How can I get rid of the gridlines inside my email campaign?
The gridlines you see inside your email campaign - while in Campaign Editor mode are purely for visual aid to help make formatting easier.   There is a ...
Mon, 28 Jan, 2019 at 1:50 AM