Troubleshooting

I cannot type text into my email template!
Please make sure that you are not using Internet Explorer browser as this is not fully compatible with our CRM if using version 9 or below.   We recomme...
Mon, 28 Jan, 2019 at 1:14 AM
Why can I not view images in my email campaign?
If you are having trouble viewing images of your email campaign make sure you add the link at the top of the email to enable people to view the email online...
Mon, 28 Jan, 2019 at 1:15 AM
Can I insert a form into the email template?
It is better to have a hyperlink or a pdf link to a form within an email rather than having the form embedded into an email template - this is due to the fo...
Mon, 28 Jan, 2019 at 1:15 AM
Can I put a video into my email template?
Technically it is possible to embed video – BUT – not many email clients will display video so you will not have a good response rate.  The only one w...
Mon, 28 Jan, 2019 at 1:18 AM
Why is the senders address field already populated with my email dropbox address?
When you create a new email template you will see that the Senders Email address field on the right hand side will automatically have your companys drop box...
Mon, 15 May, 2017 at 5:29 AM
Problems using back space key on Mac in e-Marketing templates
The issue is the browser Safari - if you change to another browser and go into the e-Marketing section you will be able to edit your email templates using t...
Sun, 16 Apr, 2017 at 11:58 PM
How to create a PDF version of my email template?
We have noticed an error when using the PDF icon when inside your Email Campaigns list shown below: If you would like a PDF copy of your emai...
Mon, 28 Jan, 2019 at 1:55 AM
Why is the PDF version of my email campaign in different font to the actual email itself?
You may see a slight variation of font style in the PDF version of your email campaign.  Unfortunately this is how the PDF viewer converts the font whic...
Mon, 28 Jan, 2019 at 1:55 AM
Why can I not view a background image inside the test of my email campaign?
Background-image is not supported by Microsoft Outlook (07/10/13) or Outlook.com. However background images are supported on iOS (iPhone / iPad), Apple ...
Mon, 17 Apr, 2017 at 12:00 AM
I have pasted a flyer image into my e-marketing campaign but the click on links are not working in the image, why?
This is because you cannot add multiple hyper links into an image, you can only have an image linked to one URL link.  You can get around this problem b...
Mon, 28 Jan, 2019 at 1:57 AM