Troubleshooting

I cannot change the font in my email template?
If you highlight the text again and click on the change font it will change it – you occasionally have to make the change twice for it to register – we are ...
Mon, 15 May, 2017 at 5:07 AM
The width of my email is narrow - how do I change this?
1. If you want to increase the width of your email so that the text displays over a wider area then all you need do is right click (within the text area). ...
Sun, 16 Apr, 2017 at 11:53 PM
How do I edit my email campaign? I cannot see an option called Edit.
To edit your email campaign all you need to do is click on the campaign name which will open up the Campaign Editor window: This Campaign E...
Mon, 28 Jan, 2019 at 1:09 AM
I have accidently over-typed an email campaign once saved can I get my original email back?
Unfortunately not, if you have over-typed an existing email campaign with new text and changed the layout then once you have clicked the Save button this wi...
Mon, 28 Jan, 2019 at 1:10 AM
How to edit an image size inside the image library so that it is inserted in the correct size into your email
Do this within the File library inside e-Marketing, please see instructions below: 1. Open up e-Marketing by going to the e-Marketing icon along the men...
Mon, 28 Jan, 2019 at 1:11 AM
How to change a PDF to a PNG or JPEG file image format?
1. Take a screenshot of the PDF image by pressing the Ctrl and PrtScn keys on your keypad. 2. Open up Paint  3. Right click your mouse to past...
Mon, 28 Jan, 2019 at 1:12 AM
I cannot see any of my email templates - the text has disappeared, why?
Please do not use Internet Explorer browser - this is why as this browser is not fully compatible with our Software. Please use either Google Chrome or...
Wed, 10 Apr, 2019 at 10:08 PM
I cannot access e-Marketing templates in the email html editor, why?
This happens if you are using Internet Explorer browser – we do not recommend using this browser unless you are using version 10 or above as it is not compa...
Mon, 15 May, 2017 at 5:11 AM
How do I delete an email campaign?
1. Click on the Marketing icon to take you to your e-Marketing campaigns list as shown below: 2. Click on the Delete icon as shown below in red f...
Thu, 24 Jan, 2019 at 11:17 PM
Is there a spell check?
No there is no spell check currently available in e-Marketing. We strongly recommend you send yourself a test email before you send out a campaign to proof...
Mon, 28 Jan, 2019 at 1:14 AM