SMS troubleshooting
Please check the mobile number has been correctly recorded against the contact's record and that it is marked as 'Mobile' and not recorded as...
Wed, 20 Feb, 2019 at 3:55 AM
This is just a status report code and does not mean anything else.
Mon, 17 Apr, 2017 at 3:58 AM
This could be a number of reasons why an SMS does not get delivered to a mobile. First of all check inside the contact record history on the status...
Wed, 20 Feb, 2019 at 3:57 AM
‘RECEIVED’ means that the gateway has received the message, but it has not yet been DELIVERED to the recipient. Please make sure you have completed the...
Wed, 20 Feb, 2019 at 3:58 AM
When trying to send a text SMS message through icomplete initially the SMS displays QUEUED then (SMSCR-26) against the text message on the dashboard - see ...
Mon, 24 Aug, 2015 at 10:17 PM
This could be caused by there being a block on the number you are sending from, please check with the network that there is no block. Please also try se...
Mon, 17 Apr, 2017 at 4:00 AM
SMSCr-26 means that the gateway reported that the end device wasn't available – so the message wasn't delivered. Please contact the person th...
Mon, 17 Apr, 2017 at 4:00 AM
The issue is with the safari browser blocking the ability of the pop-up window to select send a SMS option.
To resolve this use Google Chrome Brow...
Wed, 29 Mar, 2017 at 4:28 AM
Please note: if you have an 03 VoIP line number then unfortunately SMS replies cannot be routed back as 03 numbers are not SMS enabled. Although you c...
Tue, 21 Jan, 2020 at 3:09 AM