SMS FAQs

How can I make sure an SMS message is sent from my own number or company name?
To set up the mobile number or company name you want the SMS to show it has come from and the number to reply to (same number) you will need ...
Thu, 11 May, 2017 at 4:20 AM
How can I check what SMS charges have been applied to my account?
Go to the Phone icon which you will see along the menu bar.  This takes you to the Call Records page Select from the 'All Call Types' drop...
Mon, 17 Apr, 2017 at 3:50 AM
Do I get charged if my SMS shows as Failed?
Yes, you will be charged. If your SMS shows as 'FAILED' this means that the SMS message was sent to the network – and the network ...
Mon, 17 Apr, 2017 at 3:50 AM
If people reply to the text where does it go to?
The SMS text reply should send you back a message to that text number – provided that you have set this up in your account in the SMS originator field.  ...
Tue, 26 Feb, 2019 at 1:38 AM
Do I need a VoIP line in order to be able to send out SMS messages?
No you do not need a VoIP line in order to send out an SMS message via your CRM account as the SMS messages are sent over our own platform.  Please clic...
Mon, 17 Apr, 2017 at 3:52 AM
What do the different status categories of an SMS message mean? I can see my message is marked as RECEIVED
You can view the SMS status via the Dashboard and inside a contact record.  See examples below of Delivered SMS messages: Here is a ...
Mon, 17 Apr, 2017 at 3:52 AM
Is there a limit on how many bulk SMS messages I can send at any one time?
The number of SMS messages that can be sent out in bulk is unlimited. Please contact our Support Desk and provide us with the following: The s...
Mon, 17 Apr, 2017 at 3:52 AM
How much does it cost someone if they reply to my SMS message?
Anyone who replies to an SMS message sent by our service will be charged by their phone provider at the normal standard rate. 
Mon, 17 Apr, 2017 at 3:53 AM
How can I make sure that replies to an SMS message are sent back to my CRM account?
To make sure that any SMS messages you receive (as a reply to an SMS you sent via your CRM account) are automatically forwarded into your CRM please see a ...
Thu, 17 May, 2018 at 12:41 AM
Do you support SMS Marketing in New Zealand and how much does it cost?
Yes we offer SMS Marketing - bundle deals paid in advance can be purchased to take advantage of lower rates, please contact our Support Desk to find out mor...
Mon, 17 Apr, 2017 at 3:56 AM