Dashboard Troubleshooting

Why are emails that I am sending out not shown on the Dashboard?
Emails I send are not shown on the Dashboard why?  This can be due to the following:  1. The email address you are sending the email from is not as...
Tue, 22 Jan, 2019 at 2:36 AM
I sent an email to a contact but the email is not displaying on the Dashboard - why?
Email activity not displayed on the Dashboard can be caused by an number of reasons: The Customise button on the Dashboard not selected to display Email...
Tue, 22 Jan, 2019 at 2:40 AM
Scroll bar stuck on recent activity on Dashboard?
The full scroll which will tend to stick if there is a delay of a few seconds before you use it.  To be able to scroll further down the screen simply: 1....
Tue, 22 Jan, 2019 at 1:59 AM
I have no scroll bar on my Dashboard so I cannot see much activity, why?
1. Refresh you screen by pressing Control and F5 if using a PC or command R if using a MAC 2. Exit the Dashboard and click straight back in and the scro...
Tue, 22 Jan, 2019 at 2:43 AM
Time issue on Dashboard displaying 1 hour behind.
This could be caused by a number of reasons: 1. The local time settings on your server - for the Network Time Protocol (NTP) server which need cha...
Tue, 22 Jan, 2019 at 2:48 AM
Dashboard Activity for today is shown as 00.00 instead of the correct time! Why?
If on the Dashboard you see a History entry with the time shown as 00.00 as shown below: This is because the date stamp inside Create History has b...
Tue, 22 Jan, 2019 at 2:55 AM
Why is an email sent to me by a colleague shown as my own user activity on the Dashboard?
This is most likely due to your colleague using a different email address that is not associated with their CRM user profile.   The email has not been r...
Tue, 22 Jan, 2019 at 2:57 AM
Ghost emails displaying on the Dashboard when a contact has just been deleted, why?
If your CRM account is set-up to feed in incoming emails directly into your account which are then shown on the Dashboard you may find that the associated...
Sun, 14 May, 2017 at 10:15 PM
Why does an email I sent via the e-Marketing platform show up on the Dashboard as today, when it was sent months ago?
When an email is sent out via the e-Marketing platform we mark it as SENT on the day/time is was sent and left our email gateway.   If the email is o...
Tue, 22 Jan, 2019 at 3:52 AM
Why can I not open up a Phone History shown on the Dashboard - nothing happens when I click on it?
If you click onto the Phone History on the Dashboard (see screenshot below in red) and it will not click into a contacts record this is because there is ...
Tue, 22 Jan, 2019 at 3:47 AM