Internal Pop Up Email Troubleshooting Issues

Email sent out via the pop up email service has not recorded inside the History or on the Dashboard, why?
Emails sent via internal pop up email service are not logged inside your account, why?  The reason that you are unable to see the email...
Mon, 17 Apr, 2017 at 2:21 AM
Internal email template with attachment has not sent - no copy in history of contact - why?
The only time that an email template with an attachment will not send out is if you have:  1. If you have moved the file inside your File Reposit...
Mon, 17 Apr, 2017 at 2:22 AM
The mail merge features are not working inside the pop up email why?
If you are working in a Blank template and inserting in the mail merge fields such as {{FIRSTNAME}} and {{SIGNATURE}} you have to click on the Manage Templa...
Mon, 17 Apr, 2017 at 2:22 AM
Emails I sent which I know have been opened are still shown as 'SENT' why?
In order to get the ‘OPENED’ status we must receive a message back from the email client, for example Outlook, Gmail etc, to say that the email has bee...
Mon, 17 Apr, 2017 at 2:23 AM
Emails sent which are marked as 'SENT' have not been received by my contact why?
Emails sent out to contacts via the internal pop up email system are sent out over our e-Marketing platform.  Emails marked as SENT as shown below mean ...
Mon, 17 Apr, 2017 at 2:24 AM
Issues with editing an email template via the internal email function on iPad using Safari browser
There are issues with using Safari browser on an iPad when editing an email template via the internal pop up email function.  Please use Google Chrome b...
Mon, 17 Apr, 2017 at 2:23 AM
I have sent an email to my contact it is shown on the Dashboard and inside their History but it has no message status and the from address is blank - why?
It is likely that your email has not been sent due to an incorrect email address.  Please check the email address of your contact and try re-sending. ...
Mon, 17 Apr, 2017 at 2:24 AM
Email marked as FAILED has hard bounced but I know the email address is valid - how can I send email out to this contact?
Email marked inside the CRM as FAILED has hard bounced but I know the email address is correct - what can I do?  Valid e...
Thu, 11 May, 2017 at 9:50 PM
The FIRST NAME merge field is not merging into pop up email template, why?
1. Please check you have entered your contacts first name into the First Name field as shown below:  Without this information saved the merge ...
Mon, 17 Apr, 2017 at 2:25 AM
I made edits to my email template but they have not saved why!?
If making any edits to an email template inside the pop up email function PLEASE make sure you have un-checked the MailMerge box as unless this is uncheck...
Thu, 20 Dec, 2018 at 3:01 AM