Contacts Troubleshooting

I am unable to view all contacts or I cannot see the History inside a contact record - why?
Unable to View Contacts:  It is likely that you have a restriction on your user profile whereby you can only see the Dashboard and History activ...
Fri, 12 May, 2017 at 2:25 AM
When I click on a website enquiry on the Dashboard and add information to the contact record and save, the contact details entered disappear, why?
We believe this is a local issue with caching on Google Chrome or Firefox browser. Please contact our Support Helpdesk to advise which version of Google...
Fri, 18 Jan, 2019 at 12:59 AM
I am unable to open up any contacts on the contacts page in Grid View - why?
Please check you are not using Internet Explorer browser below version 10.   We recommend that you use Google Chrome, Firefox or Microsoft ...
Fri, 18 Jan, 2019 at 1:00 AM
Error message when trying to upload an image
The error message below will occur if you create a new contact and try to upload an image but do not enter the name or organisation in the contact record. ...
Fri, 18 Jan, 2019 at 1:01 AM
Problems uploading a Word file into my CRM account on a Mac PC
There could be a number of reasons that the file is not uploading: 1. Check that you can open the file and it not corrupt.  If it is you will ...
Mon, 29 Oct, 2018 at 11:52 PM
I cannot find contacts using the search drop down options - why?
Please check that you do not have a contacts start up tag filter on, if so this could be why you are unable to find contacts using the search options. I...
Fri, 18 Jan, 2019 at 1:07 AM
Issue with contacts fields auto filling when I create a new contact
Why are fields automatically populating when I add a contact to the database?  This has been reported by Mac users when using Safari browser. ...
Fri, 12 May, 2017 at 2:29 AM
I cannot open up a file attachment inside a contacts record
This can occur for a number of reasons: 1. You are trying to open it in an incompatible browser i.e. Internet Explorer is not compatible, try Google...
Mon, 3 Apr, 2017 at 7:50 AM
When I add a new contact to my CRM account I get an error message saying 'Warning', why?
If you click on 'Add Contact' inside the Contacts page, you need to ensure that you have entered a First Name and Last Name for the contact you ...
Fri, 12 May, 2017 at 2:31 AM
I cannot tag a contact when using Safari browser on a PC
The Safari browser for the PC is old and there are many issues relating to this browser now, security is compromised and there are glitches with it. W...
Thu, 11 May, 2017 at 2:40 AM