Email Integration Troubleshooting

My Gmail Email client has reverted back to Outlook when trying to send emails
1. If your go into Microsoft Office – at some point you will get a message dialogue from Outlook to say that it is not the default email client. 2. If y...
Thu, 11 May, 2017 at 3:46 AM
Every time I click on a contacts email address a pop up email comes up instead of my email client why?
The pop up email is another way of sending emails to your contacts which sends the email out over the e-Marketing platform which allows you to track the res...
Tue, 16 May, 2017 at 3:22 AM
Emails sent to our unique dropbox address to land inside the CRM are bouncing back as undelivered, why?
Please look at the undeliverable email you are getting as it is likely that the mail server you are using, via your email provider to send emails to us at x...
Tue, 16 May, 2017 at 3:23 AM
Why has an email I forwarded into my CRM account landed inside my own contact record and not the persons record it should be stored in?
If you simply forward an email you have received in your inbox into your CRM account email drop box address it will associate the email with your own cont...
Tue, 16 May, 2017 at 3:25 AM
Why are messages to our email dropbox taking so long to land inside the CRM system?
In respect to processing email messages coming back in to the dropbox – there can sometimes be a delay in the processing time.  Our Technical team regul...
Thu, 12 Jul, 2018 at 1:12 AM
Why is an email I sent shown inside a contacts record as being in Greek text and not English?
This may happen as a result of the email using ‘symbol’ character set.   If you can please contact our Support Helpdesk then we can remove these re...
Wed, 10 May, 2017 at 11:38 PM
Issue with using Mac on Yosemite OS X system to send email from inside a contacts record
This seems to be a common issue here with this new upgrade for Mac users whereby clicking on a contact's email address no longer opens up their email...
Tue, 16 May, 2017 at 3:26 AM
I sent an email out to my contact via the CRM - why are their replies not being sent back into the system?
1. Have you got your email server set up to forward replies to your CRM dropbox address?   You will need to set this up with the person that manag...
Thu, 11 May, 2017 at 3:08 AM
Emails I send out to a contact via my email client are not shown inside the database for that contacts record - why?
Please check if you have the email address correct for the contact?    Has the contact ever replied to you from this email address?  If n...
Mon, 17 Apr, 2017 at 11:46 PM
Why are some emails received from contacts sent into the CRM system and others not?
If you have your email server set up so that emails received are automatically forwarded into your CRM account - by sending a copy of the email into yo...
Tue, 9 May, 2017 at 11:55 PM