Phone Line Configuration

How many phone lines do I need to set up?
The total number of phone lines you need to run your CRM and VoIP account depends on how you work. 1. Simple set up 1 x main VoIP phone line...
Thu, 11 May, 2017 at 5:38 AM
What is the difference between a physical extension line and a virtual extension line?
Your VoIP may be setup with one main line number for customers to dial with further extension lines that sit behind this main number. These extensio...
Wed, 17 May, 2017 at 12:27 AM
Ring options - Ring Group or Hunt Group configurations
What is a Ring Group ring option:  A ring group is a good way for a business to share the distribution of incoming calls among the team.  It is ofte...
Tue, 4 Jul, 2017 at 12:53 AM
What is a Call Queue option?
In a Queue option  - a call will be transferred from the main number to the next available extension line.  For example, if after 3 rings the call is ...
Mon, 15 Feb, 2016 at 12:13 AM
IVR (Auto Receptionist) Option
IVR (Auto Receptionist) Call Routing: Please click here to view a short video about how we can set up call routing on your VoIP line(s).  What is call ...
Mon, 29 Oct, 2018 at 10:29 PM
How many calls would we be able to receive at any one time on VoIP Handsets?
We do not limit the number of calls coming in from a technical prospective.  The number of calls to be received is determined on the phone equipmen...
Mon, 17 Apr, 2017 at 5:33 AM
Can I have more than one line running into my Gigaset VoIP phone?
Yes, on a Gigaset portable Dect phone connected to a Gigaset Base Station (as shown below) you can have up to 6 lines connected to the Base Station.  ...
Mon, 17 Apr, 2017 at 5:33 AM
How can I ensure that outgoing calls I make are shown with my preferred VoIP line number and not another?
We can set up call line identity for you so that all outgoing calls you make are shown as coming from a number of your choice - this means that the person...
Mon, 17 Apr, 2017 at 5:33 AM
Can I withhold my VoIP line number when I make outgoing calls?
Yes if you enter 141 in front of the number you are dialling this will withhold your VoIP line number.  You can enter 141 in front of the number y...
Thu, 26 May, 2016 at 12:17 AM
What is the Follow Me feature inside the Phone Line Summary page?
The Follow Me feature is found inside the Line Summary page as shown below: The Follow Me will be shown against each of your VoIP lines and en...
Mon, 18 Feb, 2019 at 3:33 AM