Set Up and Playback Call Recording on your VoIP Line

How do I set up call recording on my VoIP line?
1. Click on the Phone icon along the main menu bar inside your CRM account. 2. Next click on the 2nd icon on the left hand side that looks like a...
Wed, 23 Jan, 2019 at 11:56 PM
Do I need to inform customers we are recording their calls?
For UK Customers: No, as long as one of the parties is aware that the calls are being recorded and so long as you are not intending to share the call re...
Thu, 22 Jun, 2017 at 1:54 AM
Information about PCI Compliance for when taking payments over the phone
Do you take Credit Card Payments and Record Calls?    If the answer is YES to both of these you will need to make sure that your call recordings compl...
Mon, 24 Apr, 2017 at 12:40 AM
Mute or pause call recording when taking card payment via phone to be PCI Compliant
Mute or Pause Call Recording to be PCI DSS Compliant: Many businesses take card payment over the telephone and it is really important if that call...
Wed, 4 Jul, 2018 at 2:39 AM
What format are call records stored in and how long are they stored in my CRM account?
We have changed the way in which we provide voice mails and call recording files. In early February 2012 we moved from wav encoded files to mp3. This ch...
Wed, 17 May, 2017 at 12:11 AM
How do I play back call recordings?
Please follow the step by step guide below to show you how you can listen to call recordings inside your CRM account:  1. Click on the Phone icon alo...
Thu, 24 Jan, 2019 at 12:00 AM
Can I access a call recording if call recording was not switched on?
Unfortunately not, the call recording function must be switched on for either outbound or inbound calls or both for you to be able to listen back to a call ...
Fri, 13 Feb, 2015 at 1:03 AM
Rules and legislation for using call recording globally
It is important to check with your local country provider about the rules and regulations when it comes to setting up call recording on your business VoIP l...
Wed, 17 May, 2017 at 12:15 AM
Is there a way to listen into calls live as opposed to recorded?
We do not currently have the ability for someone to listen into a live call – unless the person is sat with the caller at their desk and the phone i...
Fri, 2 Sep, 2016 at 2:06 AM