X-Lite Softphone issues - Troubleshooting

X-Lite softphone user guide
X-Lite is a 3rd party softphone application and can be downloaded for free - please find a link below to a user guide for both Windows and Mac users:  h...
Wed, 6 Jun, 2018 at 11:09 PM
I cannot connect calls on my X-Lite softphone, why?
 This is normally a network set up issue or router issue. 1. Are you set up on a dynamic or static IP address?  It must be dynamic. 2. Disable SIP ALG...
Sun, 15 Jul, 2018 at 9:38 PM
Getting a 408 error from X-Lite when setting up on Mac
  If you are getting a 408 error from X-Lite this means you are not receiving any response from the sip registration server that you are attempting to co...
Mon, 9 Jul, 2018 at 2:13 AM
Softphone X-Lite registration error - 408 timed out message
X-Lite support forum has reported a similar problem for others and here are some suggestions: 1. Turn off QoS in Options>Advanced Menu>Quality ...
Wed, 6 Jun, 2018 at 11:11 PM
Trying to set up X-Lite on my Mac version 10.6.8 not working - why?
The Mac version is an old one and needs to be updated.  It will take approx 5 hours to do an update so we advise that you do it during a quiet period. O...
Wed, 6 Jun, 2018 at 11:11 PM
Having problems with my X-Lite softphone and cannot find solution on your helpdesk repository, what can I do?
As this is a 3rd party application we cannot provide complete support.  If our frequently answered questions do not cover your enquiry then please contact X...
Wed, 6 Jun, 2018 at 11:12 PM
Problems connecting incoming calls to my X-Lite Softphone, why?
This can sometimes happen if your Internet provider has blocked the port so you may need to change the port from 5060 which is the default to 5056. 1. G...
Wed, 6 Jun, 2018 at 11:12 PM
I cannot receive incoming calls on X-Lite via my Mobile but can make outgoing calls, why?
If you are using your VoIP line with a Gigaset handset which has been pre-configured by us then the line is dedicated to this device for incoming calls as ...
Wed, 20 Feb, 2019 at 3:14 AM