Monthly Invoices and Payment Methods

How to access and download monthly invoices.

What payment methods do you accept?
We accept monthly subscription by Direct Debit or alternatively by RECURRING monthly credit or debit card. We accept Visa, Delta or Visa Debit, Ma...
Thu, 29 Jun, 2017 at 1:49 AM
Accessing invoice from my CRM account
All of your invoices are stored in your CRM account under the ‘Account’ section 1.  Click on Account section. 2. Click on the Invoice icon o...
Mon, 30 Jul, 2018 at 2:54 AM
Problems accessing invoices
1.  This could be a browser related issue.       Please check you are not using Internet Explorer browser and are instead using either: Google Chr...
Mon, 30 Jul, 2018 at 2:55 AM
Can you change the email address of who receives the Direct Debit notification email?
Yes all you need to do is email a request to change the email address and we will make the necessary changes for you.  Please email our Support Helpdes...
Thu, 11 May, 2017 at 10:18 PM
The Direct Debit notification email amount is different to invoice attached, why?
The Direct Debit notification may cover 1 or more invoices – however we only attach a single invoice to the notification – even if the amount relates to...
Mon, 30 Jul, 2018 at 2:55 AM
Why am I being charged for SMS on my invoice?
If you have not sent out an SMS messages via your CRM account but you can see SMS costs on your monthly bill it is because your user(s) are setting up S...
Mon, 30 Jul, 2018 at 2:57 AM
If I want to cancel my CRM account, do I need to give a notice period?
What happens about payment do I have to give a notice period? If you have set up a direct debit mandate or pay by card each month, if you inform us A...
Mon, 30 Jul, 2018 at 2:59 AM
I wish to cancel my CRM subscription but I would like to keep my VoIP line, can I do this?
If you wish to keep a VoIP line number when cancelling your subscription to our CRM service we can offer you the following options below:  1. You can po...
Wed, 28 Nov, 2018 at 10:22 PM