1.  This could be a browser related issue.
      Please check you are not using Internet Explorer browser and are instead using either:


  • Google Chrome, Firefox or Microsoft Edge browsers on a Windows PC
  • Safari or Google Chrome browsers on a Mac


Please check that you are on the latest version of your browser, please click the links below to find out how to do this:


Latest Version Google Chrome.

Latest Version Firefox

Latest Version Safari

Latest version of Microsoft Edge


Please then clear your browsers cache - please click the links below to find out how to do this:


Clear cache Google Chrome

Clear cache Firefox

Clear cache Safari

Clear cache in Microsoft Edge


You should now be able to download your invoices via the Account icon along the menu bar of your CRM account - click here to see how.



2.  Please note: Only Key Account Holders or Admin Users can access the Account icon in your CRM account, where you can view invoices, make an online payment, add users and upgrade the account.


In order to access the Account icon you will need to ask the Key Account Holder within your company to access information for you or ask them to contact our support desk directly to upgrade your account to an Admin User.


If the issue is still not resolved please contact our Support Helpdesk for assistance.