Do you take Credit Card Payments and Record Calls?
If the answer is YES to both of these you will need to make sure that your call recordings comply with PCI DSS requirements.
PCI compliance is about ensuring that sensitive data obtained through card payment is kept secure throughout the whole transaction process and therefore cannot be recorded.
Who needs to be PCI Compliant?
PCI compliance applies to ALL businesses who, regardless of size or number of transactions, accept, transmit or store any cardholder data.
How we can help businesses comply:
To meet these requirements you will need an automated solution. For customers using the CRM with integrated VoIP we can help you comply with the PCI standards providing you with the ability to pause call recordings when processing card payments.
To find out more about PCI Compliance:
Whatever your country - find out about PCI compliance standards visit: https://www.pcisecuritystandards.org/
Please Note: We cannot be responsible for any changes in the PCI standards and how this impacts on a business.
It is your responsibility to make sure that you comply with these standards.