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VoIP Phone Line Set Up and Configuration
System Requirements and Pre-VoIP Checks
VoIP Set Up User Guide
VoIP System Requirements, Routers and Broadband Speed
How to check my current broadband connection is suitable for VoIP
Pre VoIP Checklist to follow if you would like to add a VoIP line to your CRM
Can you recommend different VoIP phone equipment depending on size of my business?
See all 9 articles
Guide to Adding a New VoIP Line onto your Existing System
How do I add a new VoIP line onto my CRM account?
Quick Video Tutorial - Manage your new VoIP phone line inside your CRM account
Guide to adding a new VoIP line number to your current VoIP set up
Can I use my existing VoIP phones and phone lines with the CRM system?
Outgoing calls I make are shown as another users profile on the Dashboard and not my own - why?
Phone Line Configuration
How many phone lines do I need to set up?
What is the difference between a physical extension line and a virtual extension line?
Ring options - Ring Group or Hunt Group configurations
What is a Call Queue option?
IVR (Auto Receptionist) Option
See all 16 articles
Phone Line Configuration Issues
Hunt Group Line Issues
Ring Group Line Issues
Calls we dial internally or externally or calls we receive are not instantly connecting - the caller is not there or we cannot hear them when we pick up the phone, why?
Phone Line Configuration Issues - When 2 VoIP Lines are Registered onto 1 Phone
Incoming Calls Received on only 1 Phone but not other Phones, why
See all 8 articles
Adding on Hold Music
Can I have my own hold music on my VoIP line?