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VoIP - Features and How To Guides
Click2Call Set Up and Issues
How do I set up Click2Call on my VoIP line?
Custom Set up - Click2Call for more than one line against a user
Click2Call is not working - all lines are engaged on outgoing calls - why?
Click2Call ringing another phone and not my own phone!
I use different phone lines in different locations - how can I use Click2Call?
See all 8 articles
Voicemail - set up, playback. sms/email alerts
How do I record a voicemail message on my new VoIP line?
How to divert my VoIP line to voicemail and playback messages on my VoIP phone line
How do I shorten down the number of rings before my line goes to voicemail?
How to set up voicemail alerts to my email address?
Where do I find my VolP extention/mailbox number and password?
See all 12 articles
Call Forwarding/Divert your VoIP Line
What are the costs to divert my VoIP line?
How to divert my VoIP line to a landline/mobile/extension line/voicemail?
FAQ on Call Diverting/Forwarding - missed calls, call routing etc
Issues with call diverting/forwarding
Why when I call my VoIP line that is on divert to another line do I hear 'the person at extension xxx is unavailable' ?
See all 7 articles
Set Up and Playback Call Recording on your VoIP Line
How do I set up call recording on my VoIP line?
Do I need to inform customers we are recording their calls?
Information about PCI Compliance for when taking payments over the phone
Mute or pause call recording when taking card payment via phone to be PCI Compliant
What format are call records stored in and how long are they stored in my CRM account?
See all 9 articles